Damaged
3.0.1.
If your Products are damaged at the time of delivery, we will repair or replace them free of additional charge.
3.0.1.
Please contact us at quantumhivestudios.com/contactus, and we will coordinate the return and repair/replacement process with you.
3.0.1.
If, however, risk of loss transferred to you before shipping, then you will
be responsible for arranging compensation for damages with the shipping
company. Quantum Hive Studios shall use reasonable efforts to assist
you in proving that the Products were not damaged when transferred to
the shipping company. 3.0.1.
Defective
3.0.1.
If the Products are defective and still within the warranty period, we will repair or replace them free of charge.
3.0.1.
The Customer will pay the shipping costs to return a defective product.
Please contact us at quantumhivestudios.com/contact-us, and we will
coordinate the return and repair/replacement process with you. 3.0.1.
Wrong item
3.0.1.
If you received one or more incorrect items instead of the Products, we will replace them free of additional charge.
3.0.1.
Please contact us at quantumhivestudios.com/contact-us, and we will coordinate the return and replacement process with you.
3.1.
Exchanges and Returns. In some cases, you may be able to exchange a product or return it.
3.0.1.
For Products that are returned within 30 days days of purchase, you will receive store credit for the returned Products.
3.0.1.
Please contact us at quantumhivestudios.com/contactus, and we will coordinate the return and replacement process with you.
3.0.1.
Custom or personalized products may not be returned unless they are damaged or defective.
3.0.1.
Products not returned in like-new condition may be subject to an adjustment in the applicable refund amount for wear and tear.
3.0.1.
Products not returned in their original packaging, if applicable, may be subject to an adjustment in the applicable refund amount for repackaging.
3.0.1.
The customer will pay shipping for a non-warranty return or exchange.